International Shipping Policy
COVID-19 delay: Please note that during the COVID-19 period, international packages are experiencing longer transit times due to shipping carrier delays. During this time international shipping may take up to 3-8 weeks.
International shipping is free for orders above €99 and a €15 flat fee for orders less than €99. We ship to over 100 countries around the world.
Duties and Taxes: Please note that customers are responsible for all import duties, taxes and brokerage fees that may be required by your respective local government. Yoliger cannot determine the exact amount of these fees in advance. Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and will be collected upon delivery from the carriers for certain packages. You may check with your country’s customs office to determine what these additional costs will be.
Refused Packages
If a customer decides to reject delivery of a package based on duties or taxes levied by their country's customs, we will deduct a €50 fee for orders over €300 or a €35 fee for orders under €300. This fee covers the cost of international shipping and logistics back to us and warehouse re-stocking fees.
Shipping Time
We process orders within 1-3 business days. Standard shipping within Germany takes an estimated 3-7 business days. International shipping takes an estimated 7-18 business days. Please note that this shipping time does not include additional wait time for pre-order products, which is listed on the product description pages.
value-added tax (VAT)
We are required to collect VAT in Germany. The customer will be charged the applicable rate at checkout.
Pre-Order Items
If your order includes one or more pre-order items, we will hold your order and send it to you when all items are in stock.
Tracking your order
When we ship out an order, we will send an email with a package tracking number. You can use the number to track your package. If you have any trouble tracking your package, feel free to email us at info@yoliger.com and we can help you track it.
Cancellation Policy
We cannot cancel orders after they have been placed. Our system automatically transmits orders to our warehouse for processing immediately after receiving them.
EXCHANGE POLICY
We are glad to offer free exchanges within Germany! You may just email us the size you need at info@yoliger.com. We will provide you a prepaid return label to send the wrong size back to us.
Exchange policy details: If you order the wrong size, you may exchange for a different size within 20 days of purchasing the item (or 14 days after the initial delivery of your item, whichever is longer). The item must be placed in the mail to send back to us within this exchange period. Any item received after the exchange period cannot be accepted. The exchanged item must be unworn, unwashed, and undamaged and must have all original tags.
Items ineligible for exchange: Please note that we cannot process exchanges for final sale items, sample sale items or accessories.
RETURN POLICY
You may return any items within 20 days of purchasing your item (or 14 days after delivery of your item, whichever is longer) for an €8 fee. This fee will be deducted from the amount of your return, and goes to cover return shipping back to us as well as the cost of refurbishing your item in order to re-sell it. The item must be placed in the mail to send back to us within this return period. The items must be unworn, unwashed, and undamaged and must have all tags attached. Any items with stains, marks, smears or tears in the fabric or tag cannot be returned. All accessories and final sale items are final sale and can not be returned.
German Return Policy: We provide you a pre-paid shipping label to send the piece back to us. Once we receive the item with no quality issues, we will issue a full refund (excluding the €8 return fee) after 3-9 business days of processing time. Please note we cannot refund any shipping fees paid by the customer during checkout.
International Return Policy: The customer is responsible for paying for shipping the package back to us (we cannot provide a pre-paid shipping label for international returns or pay for the cost of shipping the piece back to us). Once we receive the item, we will issue a full refund less the €8 return fee (we cannot refund any shipping fees paid by the customer).
All Final Sale and Sample Salemay not be returned.